Claire Thomas

Once you log in to your Omada account on a desktop or mobile browser, navigate to your Settings page.  To add or update your profile photo before your group starts: Log in to Omada website by cli...

Steps tracked by iPhone Health app, steps tracked using an activity tracking device, and steps tracked by a pedometer may differ slightly. Some variation can be expected when using different device...

Of course! We hope you have a wonderful time. If you have not yet started in Omada, please contact us with the date you will be back from your vacation so we can delay your kick off. If you are enr...

Omada can provide a pedometer if you do not have the ability to track your activity through an iPhone, Android, or activity tracking device. To request a pedometer, please email us at support@omada...

For iOS: Go into your phone settings and scroll down until you find Omada for Joint and Muscle Health then click.  From there, be sure that the microphone and camera buttons are green.  For Andro...

Congratulations on finishing the first 16 weeks of the Omada program!  Your weight-loss goal is automatically set to 5% of your current weight at the end of 16 weeks once you reach this point. You ...

Once you have submitted your application, you will receive a confirmation email that your application is being reviewed. We will review your application as swiftly as possible and follow up by emai...

If you are participating in Omada through your employer, we understand you may be curious about options for joining a group without co-workers.  Some employers who are covering the cost of Omada fo...

Once you log in to your Omada account on a desktop or mobile browser, navigate to your Settings page. Click on Name, Email, and Phone Number. Under the “Nickname” field, enter your preferred nic...

If you have enabled the Health app but see steps at zero after 24 hours, your device may not contain the necessary hardware for tracking steps automatically. Please contact us if you've enabled the...