Claire Thomas
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Recent activity by Claire Thomas-
For Web: How do I verify my weight?
When you weigh-in for the first time, we'll compare that number to the starting weight you entered on your application. If it looks very different, we may ask you to verify your starting weight to ...
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How long does the Omada program last?
Program length varies depending on your unique health needs and goals, but at least one year. You will continuously have the opportunity to apply what you learned, continue with new lessons, progre...
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How can I learn more about my group?
You can learn about your group by following these steps: Log in to Omada through a desk top browser at https://app.omadahealth.com/login. Click on Group in the left side navigation panel. 3. ...
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What should I do if my browser isn’t compatible with Omada?
Omada is compatible with the following web browsers: Chrome Firefox Safari To check what browser you are currently using, visit https://www.whatsmybrowser.org/. You may download a new browser to ...
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My scale says “Sent.” Why aren’t the weights appearing on my account?
This may happen if someone with a similar weight has stepped on your scale recently, or if it has been some time since you last weighed in. If your weight does not appear in your Omada account afte...
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Why didn’t I receive a confirmation email about the scale being linked to my account?
You will receive a confirmation email when you first weigh in successfully. This email confirms that your wireless scale has been linked to your Omada account. If you have not received an email aft...
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Why do I see different weights on my scale and in my Omada app?
Refer to these tips if the weights in your Omada account do not match the weights on your scale. Weigh in again. Review your scale display. If your scale displays "Step off" or "Step off redo", r...
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How do I reset my scale?
Please note: Avoid resetting your scale for transmission issues (Er4, Er5, Er6 or continuous dashed lines). This process will wipe your scale’s memory and previously stored weights will not send to...
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How do I use the scale?
1. Flip the scale over to find the battery compartment and install the 4 AA batteries provided for you. 2. Put the scale on the floor (no carpet or tile, please). Take off your shoes and clothes fo...
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Can others use my scale?
Your scale is intended for your personal use while in the Omada program, as the scale will be directly connected to your account. This ensures that the weights on your Progress chart are yours, and...